Last updated: 30.03.2026
These Terms and Conditions (“Terms”) apply to your access and use of the website https://unitedprovanlines.com (the “Site”) and the moving and related services (the “Services”) offered by United Pro Van Lines (“we”, “us”, or “our”). Using the Site or booking our Services constitutes your acceptance of these Terms in full.
1. Use of the Site
To use the Site and Services, you must be at least 18 years of age and legally capable of entering into enforceable agreements.
When submitting quote requests, booking services, or completing any forms, you agree to provide information that is accurate, current, and complete. You are responsible for keeping any account or contact details confidential and for all actions taken under your name or information.
We reserve the right to decline service, suspend access, or cancel any booking at our discretion if we determine that these Terms have been violated or that the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
Any quote or estimate issued by United Pro Van Lines is based on the details you provide at the time of the request, including information about your inventory, property access, distances involved, and any specific requirements.
Estimates are not final and may be revised if the actual conditions of the move differ from the details originally submitted. The final amount charged will reflect the services actually performed.
Some bookings may require a deposit or advance payment authorization. Applicable payment terms, cancellation conditions, and any other specifics will be outlined in your booking confirmation or a separate written agreement. It is your responsibility to review all details carefully and inform us of any discrepancies or required changes without delay.
3. Customer Responsibilities
As a customer, you agree to:
- Have your belongings properly packed and ready for transport before the crew arrives, unless packing has been expressly included as part of your booked Services.
- Arrange clear, safe, and unobstructed access to both the origin and destination locations, including stairways, elevators, parking areas, and any necessary permits or building authorizations.
- Inform us ahead of time about any items that are fragile, high in value, oversized, or require special handling.
- Abide by all relevant laws, local regulations, and building-specific rules throughout the course of the move.
- Confirm that you own the items being moved or hold full legal authority from the rightful owner to authorize their transport.
4. Exclusions and Prohibited Items
We may decline to transport certain categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemically dangerous materials
- Illegal substances or any items whose transport is prohibited by law
- Perishable items, live animals, or plants, unless their transport has been explicitly agreed to in writing before the move
If prohibited items are loaded without our prior knowledge, you assume full responsibility for any resulting damages, regulatory fines, or legal penalties.
5. Payment Terms
Payment requirements are set out in your estimate or booking confirmation. Unless a different arrangement has been agreed to in writing, a deposit is generally collected prior to the move with the remaining balance due once the Services are complete.
Additional charges may apply for services or circumstances not covered in the original estimate, including but not limited to extra labor, additional stops, extended waiting time, long carries, stair fees, or changes to the original inventory.
If payment is not received by the due date, we reserve the right to apply late fees and, where permitted by law, to retain your goods until all outstanding amounts have been settled in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and applicable fees described in your estimate, confirmation, or our cancellation policy in effect at the time of booking.
Cancellations or changes made with insufficient notice may result in the loss of your deposit or the assessment of additional charges to cover costs we have already incurred.
If circumstances outside our reasonable control — such as severe weather, hazardous road conditions, or equipment failure — require us to cancel or postpone a scheduled move, we will notify you as promptly as possible and work with you to arrange a suitable alternative date.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your items is limited to the extent permitted under applicable law and the specific terms set out in your estimate or bill of lading.
You are required to inspect your belongings upon delivery and record any visible damage on the delivery paperwork before signing. Claims for damage that was not apparent at delivery must be submitted to us in writing within the timeframe specified in your move documentation.
The level of coverage available depends on the valuation option selected at the time of booking. Additional protection may be available for an additional fee. We bear no liability for damage caused by factors outside our reasonable control, including natural disasters, extreme weather conditions, or defects that existed in the items prior to the move.
8. Limitation of Liability
To the fullest extent allowed under applicable law:
- We shall not be held responsible for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of income, data, or commercial opportunities.
- Our total liability under these Terms or arising from any specific Service shall not exceed the total amount you paid to United Pro Van Lines for the move or service that is the subject of the claim.
These Terms do not seek to exclude or restrict any liability that cannot lawfully be excluded or limited under applicable law.
9. Intellectual Property
All content published on https://unitedprovanlines.com — including written copy, graphics, logos, photographs, and software — belongs to United Pro Van Lines or its respective licensors and is protected under applicable intellectual property laws. Reproduction, modification, distribution, or creation of derivative materials from any part of the Site is not permitted without our express written authorization.
10. Privacy
Your use of the Site and Services is additionally subject to our Privacy Policy, which forms part of these Terms by reference. By using https://unitedprovanlines.com, you confirm that you have read and understood our Privacy Policy and consent to the data practices described within it.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state where United Pro Van Lines maintains its primary place of business, excluding any conflict of laws provisions.
If a dispute arises in connection with these Terms or the Services provided, we encourage you to contact us first at [email protected] or to seek an informal resolution. Should informal efforts prove unsuccessful, the dispute shall be brought exclusively before the appropriate state or federal courts in our primary jurisdiction, and you agree to submit to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our practices, Services, or legal obligations. Revised Terms will be posted on https://unitedprovanlines.com with an updated “Last updated” date. Continuing to use the Site or Services after any revision takes effect indicates your acceptance of the updated Terms.
13. Contact Information
If you have questions or concerns about these Terms, you are welcome to contact us through any of the following:
Through the contact form available on https://unitedprovanlines.com
By email: [email protected]