Privacy Policy

Last updated: 30.03.2026

United Pro Van Lines (“we”, “us”, or “our”) operates the website https://unitedprovanlines.com (the “Site”) and provides moving and related services (the “Services”). By using the Site or engaging our Services, you acknowledge and agree to the data practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact information — your name, phone number , email address [email protected], and service location when you submit a quote request or reach out to us directly.
  • Move-related details — pickup and delivery addresses, move type and scope, preferred dates, item inventory, and any additional instructions you choose to share.
  • Technical information — IP address, browser and device data, pages accessed, and referring sources, gathered automatically through cookies, server logs, and related technologies.
  • Correspondence data — the content of messages submitted through our contact forms, sent to [email protected], or communicated by phone at .

We do not knowingly collect sensitive personal data unless you provide it voluntarily and it is necessary to deliver the Services you have requested.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Generating quotes, confirming bookings, and carrying out the moving and related Services you have arranged with us.
  • Responding to inquiries and keeping you informed about your move, schedule updates, and customer support matters.
  • Processing payments and taking steps to detect and prevent fraudulent activity.
  • Running, maintaining, and improving the Site and our Services through analytics and performance review.
  • Meeting legal obligations and responding to lawful government or regulatory requests.

We may also send service notifications, appointment reminders, or occasional promotional messages. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

3. Legal Bases for Processing (If Applicable)

Where required by applicable law, we rely on the following legal bases to process your personal information:

  • Consent — for example, when you complete a form or agree to receive marketing messages from us.
  • Contractual necessity — to fulfill the moving services you have booked and to manage our relationship with you.
  • Legal compliance — to satisfy obligations imposed by applicable laws and regulations.
  • Legitimate interests — such as improving service quality and protecting against fraud, provided those interests are not overridden by your rights.

4. Cookies and Tracking Technologies

We use cookies and comparable tracking tools for the following purposes:

  • Saving your preferences and delivering a more consistent experience when you visit the Site.
  • Understanding how visitors navigate https://unitedprovanlines.com so we can improve performance and usability over time.
  • Supporting security measures and reducing the risk of fraudulent or unauthorized activity.

You may adjust or disable cookies through your browser settings at any time. Keep in mind that doing so may affect the availability of certain features on the Site.

5. How We Share Your Information

We share your personal information only under the following circumstances:

  • With vetted third-party vendors — including payment processors, hosting providers, analytics platforms, and communication tools — who are contractually required to handle your data securely and confidentially.
  • With moving crews, subcontractors, or partner companies, strictly to the extent necessary to carry out the Services you have requested.
  • When disclosure is required by law, regulation, judicial order, or a valid government request.
  • In connection with a business transaction such as a merger, acquisition, or the transfer of company assets.

We do not sell your personal information. If any data sharing activity qualifies as a “sale” or “share” under applicable privacy legislation, we will respect your opt-out rights accordingly.

6. Data Security

We apply reasonable technical, organizational, and physical safeguards to protect the personal information we hold. That said, no method of online transmission or electronic storage is entirely risk-free, and we cannot provide an absolute guarantee of security.

7. Data Retention

We retain your personal information only for as long as necessary to accomplish the purposes described in this Privacy Policy, satisfy applicable legal requirements, handle disputes, and uphold our agreements. Once the information is no longer required, we delete or anonymize it promptly.

8. Your Rights and Choices

Subject to your location and the privacy laws that apply to you, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct information that is inaccurate or out of date
  • Request deletion of your personal data, subject to applicable exceptions
  • Object to or ask us to limit certain types of processing
  • Withdraw consent for marketing messages or specific data sharing practices

To submit a request, please use the contact details provided below. We may need to verify your identity before we can process your request.

To stop receiving marketing emails, click the unsubscribe link included in any message or reach out to us directly at [email protected].

9. Children’s Privacy

Our Site and Services are intended for adults and are not directed at children under the age of 13. We do not knowingly gather personal information from anyone under 13. If you have reason to believe such information has been submitted, please contact us and we will take steps to remove it.

10. Third-Party Websites

https://unitedprovanlines.com may contain links to external websites that we do not own or control. We bear no responsibility for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time as our practices evolve or as legal requirements change. Any revisions will be published on https://unitedprovanlines.com with an updated “Last updated” date at the top of the page. Continued use of the Site following any changes signals your acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to exercise any of your rights, please reach out to us through one of the following channels:

  • By phone:
  • By email: [email protected]
  • Through the contact form available on https://unitedprovanlines.com